in the space of an instant, trading moved the price of XAU / USD from 1697 to 1671, a difference of 26 points. Also, during the fall, I was unable to deposit to protect my account. XAU / USD hit 1653 while the official low is 1687. I then contacted support to ask for an explanation of this incredible price move of 26 points in an instant, 34 points in total on XAU / USD and the inability to deposit. Support initially ignored the price move and asked me to provide them with a position id screen