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Exante 偷走了我所有的钱!

Exante 偷走了我所有的钱!我从 2019 年开始就是他们的客户。2024 年 4 月,我家发生了一场意外,我父亲患了肿瘤病,我试图取钱为他治病,起初我被告知不会出金到我的银行账户。我试图将股票转移到另一家交易商。我通知将我的股票转移到另一家交易商,但 Exante 在转移程序上拖延了很长时间后,他们告诉我,根据他们的内部限制,我不能这样做。我要求他们出示这个内部限制,但他们给不出。我给首席执行官西克桑特·阿列克谢·基里延科、投诉团队、客服团队和个人经理写了信,解释说我需要钱为父亲治病,并把所有带诊断的文件都发给了他们。他们建议我将钱转入他们在香港的账户。我在香港开了账户,他们把钱转到了这里。之后我试图将钱提现到我的银行账户,但钱还是退回到了我在香港 Exante的账户上。我要求他们出示 Swift 文件,但他们回答说,他们的银行不能提供 Swift 文件,这太荒谬了!!!我的钱从账户中消失后,我再次向合规部门和首席执行官德米特里·基里延科写信投诉。我的个人经理谢尔盖·克拉西科夫告诉我,他们再次试图将钱转入我的银行账户。三周后,我的银行账户里没有钱,我的 Exante 账户里也没有钱。我给个人经理写了一封电子邮件,询问我的钱的现状,但他没有回复。Exante 每天都在骗我!!!三个月来我都无法取钱!他们只通过个人经理和我交谈,但他没有告诉我真相!我没有收到 Exante 团队的任何官方答复!现在我正在向监管机构提出申诉!

以下为原文内容
Exante stole all my money!
Exante stole all my money! I have been their client since 2019. In April 2024 there was an accident in my family my father has an Oncological disease and I tried to Withdraw my money for his treatment, At first I was informed that they do not withdraw money in my bank. I tried to transfer my srocks to another broker. l gave an order to transfer my stocks to another broker but after a long delay in the transfer procedure by Exante, they told me, that I can't allowed to do this, according their internal restricts. I asked them to show this internal restricts, but they couldn't do it. I wrote a letter to ceo Exante Aleksei Kirienko, complaint team, support team and personal manager and explained, that I need money for father's treatment and sent them all documents with diagnosis. They offered me to transfer my money to their account in Honk Kong. I opend the account in Honk Kong and they transfered money to this residence. Afrer it I tried to Withdraw my mone to my bank account, but money returned to my account in Exante Honk Kong. I asked them to show me swift document, but they amswered, that their bank can't provide Swift document, but it is the absurdity!!! I wrote the complience to complience department and CEO Dmitry Kirienko once again after it my money went missing from my account. My personal manager Sergei Krasikov told me, that they tried to transfer money to my bank account once again. After 3 weeks I don't have money in my bank account and I don't have money in my Exante account I wrote email to personal manager about actual status of my money, but there were no answer from him. Exante lies me every day!!! Three months I can't withdraw my money! They spoke with me only through the prrsonal manager, but he is not telling me the truth! I càn't receive any official answer from Exante team! Now I'm writing a claim to regulator!
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