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Mick890
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16万捷克克朗被盗! 所有利润被扣除,账户被关闭!

作为零售客户,我于 2023 年 8 月 4 日在交易商 Trading212 开设了实盘账户。Trading 212 UK Ltd. 在英格兰和威尔士注册(公司编号 8590005)。 Trading 212 UK Ltd. 经金融行为监管局授权并受其监管(公司参考号 609146)。 注册地址:107 Cheapside, London, EC2V 6DN, United Kingdom。 经过 4 个月的实时交易后,2023 年 11 月 27 日,在没有任何事先通知的情况下,经纪人通知我,我“违反”了他们的条款和条件,因为与“平均”客户相比,我在短的时间内达成如此高的交易量,这很不正常。在交易价格和基础市场价格之间有利地下单,而不是“公平”使用交易平台时预期的“随机分布”......并且就这个“理由”,他们单方面决定关闭我的账户。我在4个月内所做的所有17笔交易全部作废,我赚取的所有利润(约5000英镑)也被取消。我觉得Trading212对我不公平。 1. 很明显,(根据我的交易历史)我没有使用任何短线、倒卖策略。我几乎所有的交易都持续了 3 分钟以上,有些交易甚至超过 20 分钟,这很难被视为“不寻常”的订单,也不能被定义为几秒钟的倒卖……2。 他们指责我“交易量很大”...检查我的交易历史,很明显我在 4 个月内只进行了 17 笔交易,而且我最多交易 1 个未平仓头寸。 3.他们指责我“延迟”或“价格”操纵。 我的交易纯粹基于主要基本面新闻或事件的价格走势(和波动性),这是标准交易策略。 据我所知,没有哪个欧盟/英国交易商不允许这种交易策略。我以同样的方式与许多其他受 FCA/CySec/ASIC 监管且信誉良好的交易商进行交易,没有任何问题。 Trading212 是第一个质疑我交易策略的交易商。至于“平台滥用”,我只能使用交易商交易平台提供的报价进行工作/交易。 我认为同一个经纪人指责我“滥用”他自己的平台和报价是不公平的。 作为零售客户,我没有机会“操纵”在交易商平台上收到的报价,我也不能对 Trading212 应该提供的价格与正在传输的价格之间的差价负责。 提供准确的报价是交易商的风险,而不是客户的风险,如果交易商发生错误定价错误,客户不应受到惩罚。 如果交易商无法提供准确且稳定的市场工具定价,他们根本不应该提供这些产品。 不过,如果我们将价格(我的交易执行价格)与第三方报价进行比较,会发现这些价格是真实的,并且与其他交易商类似。4. 我仔细检查了 Trading212 条款和条件,还没有找到任何有关被禁止的特定交易策略的信息。另外,我也没有找到任何需要遵守的具体信息,例如 最短交易持有时间、最大开仓订单、最大交易量等。如果这很重要并且可能导致关闭客户账户(甚至使所有利润作废),为什么他们不在条款和条件中明确这些规则?这样我和其他交易者就可以遵守规则。在他们的条款和条件中,我发现只有不确定和模糊的条款,这些条款完全由交易商自行决定。5. 最后,我想强调的是,我在 Trading212 的交易始于 2023 年 8 月,持续了 4 个多月,没有出现任何问题。 自八月份以来,交易商没有任何关于我的交易有任何问题或我的订单有问题的通知。 然后突然间,经过4个月的交易,他们在没有任何事先警告的情况下单方面关闭了我的账户,并取消了我所有的交易和利润。 也许不是交易本身,我的账户不断增长的利润对于 Trading212 来说才是一个“真正的”问题。假设我在 Trading212 上赔了钱,账户就不会被关闭。 一些外汇交易商(甚至是受监管的交易商)的运营方式非常可疑。 亏损的零售客户受到欢迎,而盈利的账户则被简单地关闭并取消利润。 这对他们来说是完美的策略。从我的角度来看,这种做法是不公平的。 如果交易商不再需要我这个客户,我也可以接受。 但我不同意将我 4 个月的交易利润全部扣除,受监管的金融机构不应该这样运作。我还是希望Trading212能给我一个合理的解决方案。

以下为原文内容
160.000 CZK stolen! All profits removed, account closed!
As a retail client, I opened a live account with broker Trading212 on August 4th, 2023.Trading 212 UK Ltd. is registered in England and Wales (Company number 8590005). Trading 212 UK Ltd. is authorised and regulated by the Financial Conduct Authority (Firm reference number 609146). Registered address: 107 Cheapside, London, EC2V 6DN, United Kingdom.After 4 months of live trading, on 27th November 2023, without any previous notice, I was informed by the broker that I "breached" their T&C with "a high volume of transactions that are opened and closed within an unusually short period of time as compared to the ‘average’ client, with a disproportionate number placed advantageously between the price of trade and the price of the underlying market instead of the 'random distribution' that would be expected when the Trading Platform is used "fairly"...And for this "reason", they unilaterally decided to close my live account. All 17 trades I made in 4 months were voided and all the profit I made (approx. 5000 GBP) was canceled.I feel I wasn't treated fairly by Trading212. 1. It's obvious and very easy to prove, that (according to my trading history) I didn't use any short, tick-scalping strategies. Almost all my trades lasted more than 3+ minutes and some trades even 20+ minutes, which can hardly be seen as something "unusual" and also can not be defined as a few seconds scalping...2. They accused me of "high volume of transactions"... checking my trading history, it's obvious I made only 17 trades in 4 months and I always traded max. 1 open position/trade at the time. 3. They accused me of "latency" or "price" manipulation. My trading is based purely on price action (and volatility) following major fundamental news or events, which is generally seen as a standard trading strategy. I don't know a single EU/UK broker that wouldn't allow this kind of trading. I trade exactly the same way with many other FCA/CySec/ASIC regulated and reputable brokers without any issues. Trading212 is the first broker having a "problem" with my trading style. As for "platform misuse", I can only work/trade with price quotes provided via broker's trading platform. I see unfair that the same broker accused me of "misusing" his own platform and price quotes. I, as a retail client, have no chance to "manipulate" what price quotes I receive on the broker's platform - nor I can be responsible for any discrepancy between prices Trading212 should've been providing, and the ones that were in fact being streamed. Providing accurate quotes is the broker's risk, not clients' risk and the client should not be penalized for broker's mispricing errors if they occur. If the broker isn't able to provide accurate and stable pricing of market instruments, they shouldn't offer them at all.Still, it's worth noting here that if we compare prices (my trades were executed at) with 3rd party quotes, we will see these prices were absolutely realistic and similar to my other brokers at the time of trades.4. I double-checked Trading212 T&C and I haven't found any information about specific trading strategies that would be prohibited. Also, I haven't found any specific information to comply with, e.g. minimum trading holding time, max orders open, max volume, etc. If this is so important for them and can lead to closing clients' accounts (or even voiding ALL the profits), why didn't they specify these parameters in T&C clearly? so I or anyone else could comply with them? In their T&C, I found only uncertain and vague clauses that leave the decision entirely up to broker's discretion.5. Finally, I wish to emphasize, that my trading history with Trading212 started in August 2023 and lasted more than 4 months, with no issues. Since August, there has been zero notice from broker's side that there is anything wrong with my trades or that they have problems with my orders. Then suddenly, after 4 months of trading, they unilaterally closed my account without any previous warning and voided all my trades and profits.Probably not trading itself, but my constantly growing profit was a "real" problem here for Trading212. I assume if I lost money with Trading212, no account closure would ever happen.It seems that some forex brokers (even regulated ones) operate in a very questionable way. Retail clients losing money are welcomed, while profitable accounts are simply closed and profits canceled. Flawless business for them. From my point of view, this practice is unfair.If the broker doesn't want me as a client anymore, I'm fine with that. But I strongly don't agree with removing all my profits for 4 months of trading. Regulated financial institutions should not work like that. I still hope I can find a reasonable solution with Trading212. 
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